FREQUENTLY ASKED QUESTIONS (FAQ)

Welcome to the LU by LU Frequently Asked Questions page. Below you will find clear and transparent answers to the most common questions regarding orders, shipping, payments, returns, and general policies.

If your question is not answered here, please contact us at:
📧 lubylu.ecomerce@gmail.com
📞 +1 (321) 466-9676

1. Orders

1.1 How do I place an order?

To place an order, simply select your desired product, choose the appropriate size or variation (if applicable), add it to your cart, and proceed to checkout. Follow the secure payment instructions to complete your purchase.

1.2 Can I modify or cancel my order after placing it?

Orders can only be modified or canceled before they are processed and shipped. Please contact us immediately at lubylu.ecomerce@gmail.com if you need assistance. Once an order has been shipped, cancellation is no longer possible, but you may request a return in accordance with our Refund Policy.

1.3 How do I know if my order was successfully placed?

After completing your purchase, you will receive a confirmation email containing your order details. If you do not receive this email, please check your spam folder or contact our support team.

2. Payments

2.1 What payment methods are accepted?

LU by LU accepts major credit cards and other secure payment methods available at checkout. All transactions are processed through secure and encrypted payment gateways.

2.2 Is my payment information secure?

Yes. LU by LU uses secure payment processors and encrypted technology to ensure that your payment information is protected. We do not store full credit card details on our servers.

2.3 Why was my payment declined?

Payments may be declined due to:

• Insufficient funds

• Incorrect billing information

• Bank security restrictions

• Suspected fraud prevention measures

Please contact your bank or try an alternative payment method.

3. Shipping & Delivery

3.1 How long does shipping take?

Orders are processed within up to 2 business days after payment confirmation. Estimated delivery times typically range from 3 to 20 business days, depending on your location and selected shipping method.

3.2 How can I track my order?

Once your order is shipped, you will receive a tracking number via email (when available). You can use this information to monitor your delivery status.

3.3 What happens if my package is delayed?

Delivery times are estimates and may be affected by carrier delays, customs inspections, weather conditions, or other factors beyond our control. If your order appears significantly delayed, please contact us for assistance.

3.4 What if I entered the wrong shipping address?

Please contact us immediately. If the order has not yet been shipped, we may be able to update the address. LU by LU is not responsible for delivery failures due to incorrect or incomplete addresses provided by the customer.

4. Returns & Refunds

4.1 Can I return my product?

Yes. Customers may request a return within 7 calendar days from the date of delivery, in accordance with applicable consumer protection laws.

The product must be:

• Unused

• In original condition

• In original packaging with all tags and accessories

4.2 How do I request a refund?

To request a refund, email us at lubylu.ecomerce@gmail.com with:

• Your full name

• Order number

• Reason for return

• Supporting photos (if applicable)

We will provide return instructions once your request is reviewed.

4.3 How long does it take to receive my refund?

Refunds are processed within up to 30 calendar days after we receive and inspect the returned product.

Depending on the payment method, the refund may take additional time to appear on your statement:

• Credit card: up to 2 billing cycles

• Bank transfer or similar methods: up to 10 business days

4.4 Do I have to pay for return shipping?

Return shipping costs may vary depending on the reason for return. If the return is due to a confirmed defect or error on our part, LU by LU will cover the return shipping costs.

5. Products

5.1 How do I choose the correct size?

Please refer to the size chart available on each product page. If you need additional guidance, contact our support team before placing your order.

5.2 What if I receive a defective or damaged item?

If your product arrives damaged or defective, contact us within 30 days of delivery. Please include photos or videos showing the issue so we can evaluate and provide an appropriate solution.

5.3 Do your products come with a warranty?

Yes. Products are covered by the legal warranty applicable under consumer protection laws. Please refer to our Warranty Policy for full details.

6. Privacy & Security

6.1 How is my personal data protected?

LU by LU complies with applicable data protection laws and implements security measures to protect personal information. For more details, please review our Privacy Policy.

6.2 Do you sell my personal data?

No. LU by LU does not sell customer personal data to third parties.

7. General Questions

7.1 How can I contact customer support?

You can reach LU by LU through:

📧 Email: lubylu.ecomerce@gmail.com
📞 Phone: +1 (321) 466-9676

Our team will respond as promptly as possible during regular business hours.

7.2 Where are your products shipped from?

Shipping origin may vary depending on stock availability and logistics operations. Estimated delivery times are displayed at checkout.