TERMS OF SERVICE

1. Acceptance of Terms

These Terms of Service (“Terms”) govern access to and use of the LU by LU website, products, and services.

By accessing, browsing, or purchasing from LU by LU, the user (“Customer”) agrees to be legally bound by these Terms, as well as all applicable laws and regulations. If the Customer does not agree with these Terms, they must refrain from using the website.

2. Eligibility

2.1. By using this website, the Customer represents and warrants that they are at least 18 years of age or have legal capacity under applicable law.

2.2. LU by LU reserves the right to refuse service, terminate accounts, or cancel orders at its discretion if misuse, fraud, or violation of these Terms is suspected.

3. Account Registration

3.1. Customers may be required to provide accurate, complete, and current information when placing an order.

3.2. The Customer is responsible for maintaining the confidentiality of their account information and for all activities conducted under their account.

3.3. LU by LU shall not be liable for losses resulting from unauthorized access due to the Customer’s failure to safeguard account credentials.

4. Product Information and Availability

4.1. LU by LU makes reasonable efforts to ensure that product descriptions, pricing, and images are accurate and up to date.

4.2. However, LU by LU does not warrant that product descriptions, images, or other content are free from errors, omissions, or inaccuracies.

4.3. LU by LU reserves the right to:

Correct errors or inaccuracies
Change product information without prior notice
Limit product quantities
Discontinue products at any time

4.4. Product availability is subject to stock levels and logistical capacity.

5. Pricing and Payments

5.1. All prices displayed on the website are shown in the applicable currency at checkout.

5.2. LU by LU reserves the right to modify prices at any time without prior notice.

5.3. Orders are only confirmed after successful payment authorization.

5.4. In the event of pricing errors, LU by LU reserves the right to cancel the order and issue a full refund.

6. Order Acceptance and Cancellation

6.1. The placement of an order constitutes an offer to purchase products subject to these Terms.

6.2. LU by LU reserves the right to accept or reject any order for reasons including but not limited to:

Suspected fraud
Payment authorization failure
Incorrect pricing or product information
Stock unavailability

6.3. If an order is canceled after payment confirmation, the Customer will receive a full refund in accordance with the Refund Policy.

7. Shipping and Delivery

7.1. Shipping conditions, timelines, and responsibilities are governed by the Shipping and Delivery Policy published on the LU by LU website.

7.2. Delivery timeframes are estimates and may be affected by factors beyond LU by LU’s reasonable control.

8. Returns and Refunds

8.1. Returns, exchanges, and refunds are governed by the Refund Policy available on the website.

8.2. Nothing in these Terms limits mandatory statutory consumer rights under applicable law.

9. Intellectual Property

9.1. All content on the LU by LU website, including but not limited to:

Logos
Text
Images
Graphics
Product designs
Website layout

is the exclusive property of LU by LU or its licensors and is protected by intellectual property laws.

9.2. Unauthorized reproduction, distribution, modification, or commercial use of any website content is strictly prohibited without prior written consent.

10. Prohibited Conduct

Customers agree not to:

Use the website for unlawful purposes
Engage in fraudulent or abusive behavior
Interfere with website security or functionality
Attempt unauthorized access to systems or data
Submit false or misleading information

Violation of this section may result in account suspension and legal action where applicable.

11. Limitation of Liability

11.1. To the fullest extent permitted by law, LU by LU shall not be liable for:

Indirect, incidental, or consequential damages
Loss of profits, revenue, or data
Delays caused by third-party service providers
Events beyond reasonable control (force majeure)

11.2. Nothing in these Terms excludes liability that cannot be excluded under applicable consumer protection laws.

12. Disclaimer of Warranties

12.1. The website and its content are provided on an “as is” and “as available” basis.

12.2. LU by LU does not guarantee uninterrupted or error-free website operation.

12.3. Product warranties, where applicable, are governed by the separate Warranty Policy.

13. Privacy

Personal data processing is governed by the Privacy Policy published on the LU by LU website.

By using the website, the Customer acknowledges and agrees to the data practices described therein.

14. Amendments

LU by LU reserves the right to update or modify these Terms at any time.

Updated versions will be posted on the website with a revised effective date. Continued use of the website constitutes acceptance of the revised Terms.